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🔒 Privacy Policy – Honeybee Fresh Mart

Last Updated: 02 October 2026

Honeybee Fresh Mart (“Honeybee Fresh Mart”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information of our customers.

This Privacy Policy explains how we collect, use, store, and protect information when you use the Honeybee Fresh Mart mobile application, website, and related services.

By using Honeybee Fresh Mart, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

Personal Information

Name
Mobile number
Email address
Delivery address
City, State and PIN code
Account/login information

Order Information

Products ordered
Order history
Delivery information
Order amount
Cancellation and refund information

Payment Information

Payments may be processed through third-party payment providers.

Honeybee Fresh Mart does not intentionally store your complete debit card, credit card, UPI PIN, CVV, or banking passwords.

Payment information may be processed directly by the applicable payment gateway according to its privacy and security practices.

Device and Technical Information

Device type
Operating system
App version
IP address
Error/crash information
Basic usage information

2. How We Use Your Information

Create and manage your account
Process and deliver your orders
Contact you regarding your orders
Provide customer support
Process cancellations, refunds and returns
Send important service notifications
Improve our products and services
Prevent fraudulent or unauthorized activities
Maintain app security
Comply with applicable laws and legal requirements

We will use personal data for specified and legitimate purposes and seek consent where required under applicable law.

3. Location Information

If the app requests location access, it may be used to help identify or provide delivery services based on your location. You can control location permissions through your device settings. Honeybee Fresh Mart does not require continuous location access unless specifically necessary for a feature or service.

4. Sharing of Information

We may share necessary information with trusted service providers, including delivery partners, payment gateway providers, hosting/cloud service providers, SMS/email/notification service providers, customer-support service providers, and technology and analytics providers.

We only share information that is reasonably necessary for providing the relevant service. We may also disclose information where required by applicable law, legal process, court order, or government authority.

5. Payment Security

Honeybee Fresh Mart may use third-party payment gateways to process online payments. Payment credentials are handled by the respective payment service provider.

Honeybee Fresh Mart will never ask you to share your UPI PIN, OTP, CVV, password, or banking PIN through phone calls, WhatsApp, email, or customer-support messages.

6. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, alteration, disclosure, or destruction. However, no internet-based service can guarantee absolute security.

7. Data Retention

We retain personal information only for as long as reasonably necessary for providing services, maintaining transaction and order records, resolving disputes, preventing fraud, and meeting legal, accounting, tax, or regulatory requirements.

8. Your Privacy Rights

Requesting information about the personal data we process
Requesting correction of inaccurate information
Requesting deletion where legally applicable
Withdrawing consent where processing is based on consent
Raising a privacy-related grievance

9. Children's Privacy

Honeybee Fresh Mart is intended for general consumers and is not specifically directed toward children. We do not knowingly collect personal information from children in violation of applicable law.

10. Cookies and Similar Technologies

Our website or services may use cookies or similar technologies to maintain login sessions, improve functionality, understand service usage, improve user experience, and maintain security.

11. Third-Party Services

Honeybee Fresh Mart may integrate third-party services such as payment gateways, maps, cloud services, analytics, notifications, or delivery services. These third parties may process information according to their own privacy policies.

12. Marketing Communications

We may send service-related communications such as order confirmations, delivery updates, payment notifications, and account-related messages. Where required, promotional communications will be handled in accordance with applicable consent requirements.

13. Account Deletion

If you want to delete your Honeybee Fresh Mart account, you may contact our customer support team. Upon receiving a valid deletion request, we may delete or anonymize personal information associated with your account, subject to information that we are legally required or otherwise permitted to retain.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When changes are made, the updated “Last Updated” date will be displayed on this page.

15. Contact Us

Honeybee Fresh Mart
Company: Nikriv Innovation Private Limited
Email: [Your official support/privacy email]
Phone: [Your customer support number]
Address: [Your registered business address]

16. Grievance / Privacy Requests

For privacy-related requests or complaints, please contact our support/privacy team using the contact information provided above.

By using Honeybee Fresh Mart, you acknowledge that you have read this Privacy Policy and understand how your personal information may be processed as described above.